Frequently Asked Questions

Here are answers to most common questions. Can't find an answer? Contact us!

Settings

How do I change the prefix?
I want to select the account for payment method but that payment method is not listed in the settings.
What is prefix and how to use it?
What is sync start date?
What is a Shopify Holding Account?
Does Xero Bridge understand that EU sales to consumers - before Brexit changes come into effect - are treated as UK 20% VAT on Income, not other individual EU countries' VAT?
Every time a new country is used for the Delivery Address, one of the integrators requires a new tax code to be set up (e.g. Italy, Canada) - even though Shopify is already set up to be 20% VAT for UK & EU, and Zero Rated for all other Countries. How does the Xero Bridge Tax code selection work?
Will Shopify Fees automatically come through the integration, or would we need to process those separately?

Order sync

How can I sync backdated orders than sync start date allowed in app settings?
Why invoices in Xero are synced without tax applied?
Can Xero Bridge sync the invoices created/updated in Xero to Shopify?
Is my orders automatically sync to Xero Organization?
Does Xero Bridge decide the tax code to be used for the integration, based on the Dellivery Address, or the Billing Address?
How does Xero Bridge show there are export errors? Some other integrator only shows a list of the past few exports on each page and we have to manually click through each page looking back (e.g. for past month) to find out whether any exports had errors. Is there a way to see a list of just export errors?
How does the Xero Bridge integration deal with Credits/Refunds?
If I make a sale or refund in Shopify will this flow back to Xero to update inventory?
Does your app sync draft orders created in Shopify?

General

Can I use Xero Bridge for multiple Shopify stores?
Which plans are available for the app?
Do you provide phone support?
How do I contact support team?

Functionalities

Why manually adjusted quantities in Xero are not synced to Shopify?
May I set different sales account for different product types?
Can we set up more than one Sales Code for different types of sales? E.g. Website v Retail outlet v Wholesale?
Can we set up the Payment Account to map to anything as per our preference? - e.g. a Shopify Clearing Account, or one for Card Payments & one for Paypal?
I'm assuming as long as the Cost Prices are set up in Shopify & we set the mapping up correctly, when there is a Sales Invoice pushed through into Xero, it will create a Cost of Sales Adjustment? Does this come through as a zero Value Purchase Invoice or as a journal entry?
Does your app syncs purchase orders from Shopify?

Product sync

If the product or customer is updated in Xero, will it sync back to Shopify?
If a product is created in Shopify, will Xero bridge sync that product to Xero?
Does the Stock sync work both ways - i.e. if we have to make an adjustment in Xero to the quantities, would it change it in Shopify & vice versa?
How to deal with opening stock of items?

Topics

Frequently Asked Questions

Settings

How do I change the prefix?

I want to select the account for payment method but that payment method is not listed in the settings.

What is prefix and how to use it?

What is sync start date?

What is a Shopify Holding Account?

Does Xero Bridge understand that EU sales to consumers - before Brexit changes come into effect - are treated as UK 20% VAT on Income, not other individual EU countries' VAT?

Every time a new country is used for the Delivery Address, one of the integrators requires a new tax code to be set up (e.g. Italy, Canada) - even though Shopify is already set up to be 20% VAT for UK & EU, and Zero Rated for all other Countries. How does the Xero Bridge Tax code selection work?

Will Shopify Fees automatically come through the integration, or would we need to process those separately?

Order sync

How can I sync backdated orders than sync start date allowed in app settings?

Why invoices in Xero are synced without tax applied?

Can Xero Bridge sync the invoices created/updated in Xero to Shopify?

Is my orders automatically sync to Xero Organization?

Does Xero Bridge decide the tax code to be used for the integration, based on the Dellivery Address, or the Billing Address?

How does the Xero Bridge integration deal with Credits/Refunds?

If I make a sale or refund in Shopify will this flow back to Xero to update inventory?

Does your app sync draft orders created in Shopify?

General

Can I use Xero Bridge for multiple Shopify stores?

Which plans are available for the app?

Do you provide phone support?

How do I contact support team?

Functionalities

Why manually adjusted quantities in Xero are not synced to Shopify?

May I set different sales account for different product types?

Can we set up more than one Sales Code for different types of sales? E.g. Website v Retail outlet v Wholesale?

Can we set up the Payment Account to map to anything as per our preference? - e.g. a Shopify Clearing Account, or one for Card Payments & one for Paypal?

I'm assuming as long as the Cost Prices are set up in Shopify & we set the mapping up correctly, when there is a Sales Invoice pushed through into Xero, it will create a Cost of Sales Adjustment? Does this come through as a zero Value Purchase Invoice or as a journal entry?

Does your app syncs purchase orders from Shopify?

Product sync

If the product or customer is updated in Xero, will it sync back to Shopify?

If a product is created in Shopify, will Xero bridge sync that product to Xero?

Does the Stock sync work both ways - i.e. if we have to make an adjustment in Xero to the quantities, would it change it in Shopify & vice versa?

How to deal with opening stock of items?

Do you want to save your hours of bookkeeping?