Tags: Cancelled order Cancelled order sync
Syncing cancelled order updates
If the refund is processed successfully in Shopify then our app will receive an update from Shopify and our app will sync refund and create a credit note in Xero and also sync payments.
1. If the order is cancelled & refunded before our app sync the order to Xero then our app does not sync that order and marks to not sync that order.
2. If unpaid order is cancelled then the invoice will be voided.
3. If the paid order is cancelled after the sync and,
a. The order status is refunded in Shopify, then our app will create a credit note.
b. The order status is voided in Shopify, then our app will void the order.