General issues
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Causes of duplicated orders and tips to avoid them
Our app does not create duplicate orders. The possibilities listed in this article can be reasons for duplicated orders in Xero.
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Authorization for our app to Xero account expired
This article explains why Xero account gets disconnected automatically and actions required to connect it back.
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Why balance is always out for Shopify holding account?
This article explains the reason why there is always some amount pending in Shopify holding account.
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How "refund_discrepancy" product is created in Xero and a way to avoid it
This article provides information related to refund discrepancy and how it can be avoided.
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Accidentally subscribed to "Inventory Sync" feature
This article explains the steps to overcome from the situation if "Inventory Sync" feature is accidentally subscribed.