Unsynced Orders Troubleshoot

• Error: No items available to sell

  This article explains why the error "No items available to sell" is generated and steps to resolve it.

• Error: You have reached the limit of invoices you can approve

  There are limits to the number of invoices you can approve in Xero depending on the plan subscribed with Xero.

• Error: The document date cannot be before the end of year lock date

  This error is generated from Xero side if you have locked the dates in Xero.

• Error: The contact with the specified contact details has been archived. The contact must be un-archived before creating new invoices or credit notes

  This error is generated from Xero side if you have archived the contact associated with the order.

• Error: The API rate limit for your organisation/application pairing has been exceeded

  This article provides the API related information and steps to resolve the error of API.

• Error: "Invoice # must be unique.shopify and xero total price is different"

  This error occurs when an invoice with same number is already in Xero and other order with the same number is trying to sync.

• Error: Account code has been archived, or has been deleted. Each line item must reference a valid account

  This error is generated when the account code mentioned in the error is archived or deleted from Xero.

• Error: Organisation is not subscribed to currency

  This article explains the steps required to be taken when orders are not synced due to an error "Organisation is not subscribed to currency".

• Error: No Tax Code mapping found for Rate: %. Please select Xero tax code from the Tax Settings button above

  This article provides information on the cause of this error and its resolution.

• Error: Account code or ID must be specified

  This error is generated from Xero side when the product associated with the order is not assigned the sales account in Xero.