Tags: Refund sync Sync refund in separate account
Sync the refund in separate Xero account instead of default sales account
When the refund is processed successfully in Shopify, our app receives an update from Shopify and syncs refund to Xero and creates a credit note and also sync payments.
By default, our app syncs the refund in a sales account selected on the 2nd tab of our app settings.
If you need to sync the refunds in a separate account and not in default sales account then this feature can be set. You need to provide us the refund account code in which you want to sync the refunds.
This feature can be set to sync all refunds to a separate account or this feature can be customised to sync the refunds based on the country code from shipping address.
For example, the refund for the orders having country code USA in shipping address can be synced to the account code 200 and refund for the orders having country code Australia in shipping address can be synced to the account code 201.
Contact our support team at email@example.com or from the Contact Us page of this site to set this feature.