Error: “Something You’re Trying to Use Has Been Made Inactive”
Overview:
This error appears when QuickBooks Bridge attempts to sync an order that references a product, customer, or account that is inactive inside QuickBooks Online.
Detailed Information:
Why it happens
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The account, customer, or item associated with the order was deleted or made inactive in QuickBooks.
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The Bridge app still has a mapping stored for that inactive record.
How to fix:
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For products in QuickBooks, open Sales → Products & Services
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Click filter and select ‘Inactive’ under ‘Status’ and search for the affected record.
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Reactivate it by clicking “Make active”.
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For Accounts, open Accounting → Chart of accounts
Click Settings gear icon and select ‘Include inactive’ and search for the affected record.
Reactivate it by clicking “Make active”.
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Similarly, for Customer, open Customer Hub → Customers
Click Settings gear icon and select ‘Include inactive’ and search for the affected record.
Reactivate it by clicking “Make active”. -
Retry syncing in QuickBooks Bridge from the “Unsynced Orders” list page.
Here are the navigation steps:
Shopify → Apps → QuickBooks Bridge → Orders
Tip: Do not deactivate items or customers in QuickBooks if they are still used in Shopify or active orders.