Order Edit Syncing: How our App Handles It

Overview:

This section explains how order edits made in Shopify are automatically synchronized with QuickBooks, ensuring that both platforms reflect the most up-to-date order information without requiring manual updates.
 

Detailed Information:

Our app ensures that order edits made in Shopify are accurately and automatically synced with QuickBooks. Once an order is initially synced to QuickBooks, any subsequent modifications—such as removing or adding items—are automatically updated in QuickBooks when Shopify triggers an order update notification.

Example:
Consider an order that originally included two items: "Apple" and "T-Shirt." If the customer returns the "T-Shirt" due to a sizing issue and purchases the same item in a different size, and you edit the order accordingly, our app will reflect these changes in QuickBooks. The "T-Shirt" item will be removed from the corresponding QuickBooks invoice or sales receipt, and the newly added size variant will be included in the invoice/sales receipt unless QuickBooks returns an error while syncing the order update. This ensures the order details in QuickBooks remain consistent with those in Shopify.

Refund Handling:
It's important to note that our app does not generate a refund receipt simply because an item is removed from an order via editing. A refund receipt is only created when Shopify marks the order status as "refunded." In cases where an item is removed or exchanged through order edits, the changes are synced to QuickBooks, but no refund receipt is generated unless a formal refund is issued in Shopify.